Sebi Resolves 5,000 Complaints Via SCORES in February

New Delhi: Capital markets regulator Sebi has disposed of 4,986 complaints in February through its grievance redressal facilitation SCORES platform. The regulator said eight complaints were pending for more than three months on SCORES as of February-end involving entities such as ICICI Securities, Indiabulls AIF, Indianivesh Renaissance Trust, Kaizen Trust, and Nikhil Dayanand Baljekar. According to Sebi data, complaints pending as on January 31 stood at 5,393. During February, the markets regulator received 3,969 fresh complaints and a total of 4,376 complaints remained unresolved as on February 28, the Securities and Exchange Board of India (Sebi) said in a public notice. Sebi also highlighted that the average resolution time taken by the entities to submit action taken reports (ATRs) in February was eight days. Under the upgraded SCORES 2.0 framework, complaints are automatically forwarded to the entity concerned, which is given 21 days to submit an ATR to the investor. If dissatisfied, investors can opt for a first-level review within 15 days. During this period, complaints remain on the pending list, even if an ATR has been submitted.